Business Manners Dos And Donts

Business Manners: They make a major impression on colleagues, employees and customers. But sometimes, theres only a subtle difference between saying the right thing and the wrong thing. To get yourself thinking about the right way to approach the etiquette problems you encounter each day, browse this handy etiquette reference - and resolve to apply what you learn to your own work life.

When dealing with a service representative. Do: State your problem clearly, with a sincere request for help. Dont: Give precise directions to the service rep, or demand that he or she complete the task in a certain way. A final word: pay attention to your surroundings and the people you meet, and the right thing to do will often become apparent. When in doubt, imagine the actions of courteous, accommodating people you know. And ask yourself: how would they act in your situation? ...